SAI's Josh Crone, Vice President and CTO, Software Products, and Mark Dabrowski, Vice President, SAI Digital Practice will be giving a workshop at PEX Week 2016. In “Transformation that Sticks: Using Mobile-Optimized Tools to Accelerate Business Transformation,” they’ll be talking about:
- Accelerating process improvement and ROI with on the spot/any device access to best practices, procedures and work instructions
- Achieving better performance by identifying, creating and conveying optimized processes—and ensuring that employees understand and execute those processes
- Measuring the impact of process improvement efforts by identifying gaps and making needed adjustments
- Enabling efficient employee feedback to foster continuous process improvement
- Measuring employee interaction with expert content and correlating it to business results
PEX Week is a cross-industry showcase of the most forward thinking programs and case studies in Business Transformation, BPM, Lean, Six Sigma, Operational Excellence and Change Management for information sharing, networking and benchmarking. The conference is taking place January 18-20 in Orlando. In their Biennial State of the Industry report, a survey of more than 500 process and operational excellence practitioners, the Process Excellence (PEX) Network editors revealed that the biggest pain points for organizations in 2016 will be cost/budget limitations, overcoming resistance, sustaining change, linking process with strategy and, topping the list: securing and maintaining buy-in.
Cost/Budget Limitations. Organizations are expected to do more for less, which is pushing operational excellence programs higher up the corporate agenda to-do list. Budget limitations are heavily linked with attaining executive buy-in and ensuring that changes are aligned to the business strategy, in order to attain investment.
Overcoming Resistance. Any change in any organization will be met with a certain amount of resistance and skepticism. Overcoming barriers when fostering a new program, transformation or culture is a natural core challenge that all organizations face.
Sustaining Change. Change management and continuous improvement techniques, such as encouragement and ownership of programs, and learning how to monitor maturity should come into play.
Linking Process with Strategy. Organizations and top-level executives are placing more importance on driving business performance though operational excellence and strategy.
Securing and Maintaining Buy-In. Maintaining buy-in was highlighted in the report as slightly more critical than securing buy-in will be in 2016, underscoring the fact that organizations have already started to drive forward but need to stay on course.
Has your organization looked at ways to accelerate and measure the impact of process improvement? Do you have a feedback loop in place to gather suggestions for improving documentation or procedures? Are you able to measure the effectiveness of your training? Gauging what’s working and not working in your organization—and gaining the participation of employees at all levels—is critical to delivering sustained growth and remaining competitive. After all, front-line employees, whether in manufacturing, retail, healthcare or IT are where your best ideas come from. Supporting them with information when, where and how they need it, and providing a way for them to communicate in real time means that they will be more effective partners in organizational success. Stay tuned to the SAI blog for more on how you can create lasting transformation in your organization.
We hope to see you in sunny Orlando—our workshop is scheduled at 11 a.m. on January 18!