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Thought leadership from SAI to accelerate your performance
 

Systems Alliance Blog

Opinion, advice and commentary on IT and business issues from SAI
Keyword: delivery processes

Calling for support can go from being a necessary evil that is dreaded by customers to an experience that enhances your relationship and saves you money, but it’s an evolutionary process that builds off of data.

So what do a lot of IT organizations track when it comes to their service desk?

  • Number of Tickets Opened
  • Number of Tickets Closed
  • ...Read More

We hear regularly from our Higher Ed CIO clients about the accelerating complexity associated with maintaining legacy applications and IT service delivery processes. Doing this while quickly moving in parallel to support on-line learning platforms, an increasingly mobile student population and a rapidly changing application portfolio is an even greater challenge. (Exhausted yet?)  And by the way, all of this needs to be accomplished with a diminished pool of funding. Now more than ever, you need a structured approach to bring order from complexity. We think the Transformation Roadmap approach works well in these circumstances....Read More

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