It’s considered a profanity in every IT department. Yet every technician in every IT shop will agree that documenting IT processes and procedures is essential to managing an effective IT organization.
Process documentation allows IT staff to be more effective by:
Increasing the consistency with which you execute repeatable processes
Allowing subject matter experts to share operational knowledge with general IT staff
Enabling more staff members to complete service changes, thereby increasing operational efficiency
Lowering the barrier of entry for folks entering new roles within the organization
Mitigating the risks associated with IT service changes
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