Documentation. screenshot of network documentation

It’s considered a profanity in every IT department. Yet every technician in every IT shop will agree that documenting IT processes and procedures is essential to managing an effective IT organization.

Process documentation allows IT staff to be more effective by:

  • Increasing the consistency with which you execute repeatable processes

  • Allowing subject matter experts to share operational knowledge with general IT staff

  • Enabling more staff members to complete service changes, thereby increasing operational efficiency

  • Lowering the barrier of entry for folks entering new roles within the organization

  • Mitigating the risks associated with IT service changes

  • ...Read More