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Thought leadership from SAI to accelerate your performance

Systems Alliance Blog

Opinion, advice and commentary on IT and business issues from SAI
Date: Sep 3, 2014

Calling for support can go from being a necessary evil that is dreaded by customers to an experience that enhances your relationship and saves you money, but it’s an evolutionary process that builds off of data.

So what do a lot of IT organizations track when it comes to their service desk?

  • Number of Tickets Opened
  • Number of Tickets Closed
  • ...Read More

Job descriptions are often overlooked in IT departments as a source of headaches. Technical issues may take center stage when you think about IT pain points, but the more mundane aspects of your organization could be seriously hurting you. While you may not pull them out on a daily basis, making sure your job descriptions are accurate can make the difference when you’re trying to provide world class service to customers....Read More

Sep 2014