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Thought leadership from SAI to accelerate your performance
 

Systems Alliance Blog

Opinion, advice and commentary on IT and business issues from SAI
Date: Jun 26, 2012

A three part series from Ric Hughes and the CIO Advisory practice at Systems Alliance, Inc.

Post 2: Building the Composite Team

Using a consistent planning and delivery approach from top to bottom in the IT organization creates a shared understanding of priorities and expectations. At SAI, we’re big fans of using a three step process: Define, Align and Measure as a planning model for decision making and delivery at all levels of IT. This is an iterative process so there is a “rinse and repeat” element to this that differs in frequency based on the planning and change cycle of the IT organization....Read More

Usability testing helps you reduce costs, increase revenue, and improve the effectiveness of your website. When I say usability testing, I mean watching people using your website and gauging their success. While activities like surveys and focus groups help you learn about your audience’s opinions, usability testing allows you to see their actual behavior. My favorite part of these sessions is watching participants use a website differently than I expected and learning how the website can better support that behavior.

Usability testing can take many forms. This flexibility ensures that you can find an approach that fits into your design and development process....Read More

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