"Our workforce is closing performance gaps and increasing proficiency."
Streamlined IT and operations to improve the association's ability to serve members.
Every branch and contact center employee can quickly respond to customers.
Enrollment paths more clearly defined and aligned with university values.
Increased use of procedures from 0 to 30% after six months.
Highlighted the association's commitment to public universities through dynamic content.
Reduced time to revenue and decreased processing time for billing specialists.
Distilled the brand for a complex organization and made it digitally accessible.
Eliminated 2 months worth of auditing for OSHA
Manage practice application process for 33 types of health facilities statewide.
Created the infrastructure needed to meet strict regulatory standards.
Rapidly onboard and train new employees as business grows.
Transformed Endicott's online presence to focus on prospective students.
Reimagined web presence to highlight organization's vital role in shaping policy.
Connected new audiences to children in need of the resources to thrive.
Created an easy to navigate portal into the research resources of a premier university.
Designed and delivered more efficient IT and Digital service delivery processes
Designed and implemented IT Transformation Roadmap approach to accelerate and improve the business
Designed and deployed IT Transformation Roadmap, re-engineering global IT service delivery capabilities
Developed a web presences worthy of the prestigious nursing school.
Increased frequency and value of training. Improved audit trail.
Refreshed brand and website to reflect a new name.
Delivered pre-merger IT strategy and approach for consolidating IT service delivery capabilities globally
Designed and delivered more efficient IT service delivery processes
Created an immersive, multi-media experience for the Gen Z audience.
Drove strategic enrollment growth and improved student retention.
Streamlined billing operations and decreased time to revenue
Redesigned website leading to the largest enrollment in the college's history.