Although hardware and software support can account for more than 20 percent of an organization’s IT budget, it is often given insufficient consideration relative to product selection and product price negotiation. 

Additionally, support levels, terms, and renewals are often ineffectively managed.  A typical IT organization with an annual IT budget of $1million or more can reduce support costs by 15 to 35 percent annually without sacrificing service levels by proactively managing support enterprise wide.

ServiceVault enables complete management of the hundreds and sometimes thousands of support contracts enterprises pay for every year, allowing organizations to reduce their support spend, while simultaneously increasing support efficiency.