Systems Alliance is qualified in the following Hardware areas:

Functional Area 1 – Microcomputers, PCs, Servers and Associated Peripherals
Includes brand or generic name equipment but not limited to:

• Microcomputers
• Workstations
• Servers
• Portable/ruggedized/laptops/notebooks
• Slate/tablets, components
• Assorted related accessories
• Storage units
• Peripherals

This equipment also includes associated hardware and operating system software that may allow the operation of the product as a stand-alone unit, a networked unit in a local area network (LAN), a networked unit in a wide area network (WAN), wireless applications or any combination of the four.

• Routers
• Gateways
• Switches
• Bridges
• Repeaters
• Multiplexors
• Remote access devices
• Firewalls
• Appliances
• DSU/CSUs
• Intrusion detection systems
• Content switching
• Load balancing, intelligent traffic management DNS devices
• Network performance devices
• Console management and switching devices

This equipment also includes associated hardware and operating system software that is manufacturer installed or manufacturer required.

Functional Area 4 – Installation and Training Services
NOTE: If proposing Functional Area IV, Offerors must also propose the corresponding equipment in Functional Area I, II, and or III.

Installation and/or Training services may only be purchased when purchasing Hardware under functional Areas I, II, or III. Functional Area IV services may not be purchased alone. In addition, Functional Area IV services may not exceed 49% of the total value of the PORFP. Hardware purchases acquired through other State contracts requiring Installation services must be provided via a separate vehicle such as Maryland’s Consulting and Technical Services (CATS) contract or a stand-alone procurement.

Installation Services will be defined at the PORFP level. Installation Services may include, but are not limited to:

• The installation of the Hardware with the configuration necessary to ensure that the Hardware operates properly in the Requesting Agency’s environment.
• The installation of equipment that requires product specific technical expertise, especially for integration involving complex network systems or new technologies. These services typically include: network and traffic engineering, capacity planning, configuration and customization of the equipment.
• The preloading of agency software.

Training Services may only be purchased contemporaneously with the original purchase of the Hardware or with the purchase of Manufacturer’s Extended Warranty and shall include, but is not limited to:

• Formal on-site or off-site training that is planned in advance and that has a defined curriculum;
• Computer-based training that includes software that provides interactive, self-paced training at your desktop, workstation, or laptop computer; and
• Web-based training that provides courses or classes that are accessible via an internal Intranet or the Internet.

Functional Area 5 – Manufacturer’s Extended Warranty
Manufacturer’s Extended Warranty Service may be purchased in conjunction with or separately from functional Areas I, II and III, at any time. Only Master Contractors authorized by the Manufacturer or Distributor of the Hardware may provide Manufacturer’s Warranty Services. Manufacturer’s Warranty Service shall include, but is not limited to:

• Electronic media and consulting services, upgrades and enhancements for technology advancements, improved functionality, and compatibility with new industry standards;
• Direct access to experienced consultants of the Hardware;
• Flexible service options including telephone or e-mail support;
• Timely problem resolution of reported discrepancies;
• Remote technical support;
• Online self-help functions;
• On site warranty

Any warranty period for equipment and services will not commence until acceptance of the equipment or services by the requesting agency. All defective items must be replaced at no additional cost to the State. If the products were provided without the Installation terms, the contractor is responsible for the installation of the replacement equipment as defined in the PORFP. If the products were provided without installation, the contractor, at its option and at no additional cost to the State, may provide on-site service or next-day drop ship replacements for the Agency to install.