Hardware & Associated Equipment Services
Master Contractors shall provide COTS software, in accordance with the guidelines provided hereunder. Master Contractors may add Manufacturer Product Lines periodically throughout the term of the Master Contract in accordance with the terms of Section 2.7. This includes software licenses which grant the Requesting Agency the right to run or access the purchased software program within the terms and conditions of the license agreement.
Installation and/or Training services may only be purchased when purchasing COTS software under Functional Area I – COTS Software or Functional Area III – Manufacturer’s Software Maintenance. Functional Area II services may not be purchased alone. In addition, Functional Area II services may not exceed 49% of the total value of the PORFQ. Installation services required separately from the purchase of COTS software must be purchased via a separate vehicle such as Maryland’s Consulting and Technical Services (CATS) contract or a stand-alone procurement.
Installation Services
Installation services are limited to the installation of the COTS software with only the configuration necessary to ensure that the COTS software operates properly in the Requesting Agency’s environment. Installation services shall not include customization or installation-specific enhancements.
Training Services
Training may only be purchased contemporaneously with the original purchase of COTS software or with the purchase of Manufacturer's Software Maintenance and shall include, but is not limited to:
Manufacturer's Software Maintenance may be purchased in conjunction with or separately from Functional Area I – COTS Software, at any time, or in conjunction with Functional Area 2 – Installation and Training. Master Contractors authorized by the Manufacturer or Distributor of the COTS software may only provide Manufacturer's Software Maintenance. Manufacturer's Software Maintenance shall include, but is not limited to:
Services to ensure that information systems are designed to capitalize on agency architectures and State IT standards, provide interoperability with other systems and networks, be reliable and maintainable, and make the most cost-effective use of commercial off-the-shelf (COTS) technology and agency-wide and government-wide resources.
A broad range of business solutions and support using the capabilities of the web and Internet; design, develop, test, implement and maintain web sites, portals, web applications and web services and the associated hardware, software, network and security components that comprise these solutions.
Service to provide full life cycle of a software system development. Process definition; requirements management (project planning, quality assurance, project tracking and oversight, organizational process focus); software metrics; software process assessments; software capability evaluations; software project management; software certification; software validation and verification; open systems; software architecture; software reengineering; software reuse; component-based software; software security; supervising software configuration management; and CASE tools.
Services include Data Center Technical Support/Operations and Help Desk.
Define, design, develop, implement and maintain enterprise architecture plans, strategies, inventories and recommendations to support enterprise architecture (EA) at the State and agency level.
This equipment also includes associated hardware and operating system software that may allow the operation of the product as a stand-alone unit, a networked unit in a local area network (LAN), a networked unit in a wide area network (WAN), wireless applications or any combination of the four.
Includes brand or generic name equipment but not limited to:
Data-centric communications equipment that includes but is not limited to:
This equipment also includes associated hardware and operating system software that is manufacturer installed or manufacturer required.
NOTE: If proposing Functional Area IV, Offerors must also propose the corresponding equipment in Functional Area I, II, and or III.
Installation and/or Training services may only be purchased when purchasing Hardware under functional Areas I, II, or III. Functional Area IV services may not be purchased alone. In addition, Functional Area IV services may not exceed 49% of the total value of the PORFP. Hardware purchases acquired through other State contracts requiring Installation services must be provided via a separate vehicle such as Maryland’s Consulting and Technical Services (CATS) contract or a stand-alone procurement.
Installation Services will be defined at the PORFP level. Installation Services may include, but are not limited to:
Training Services may only be purchased contemporaneously with the original purchase of the Hardware or with the purchase of Manufacturer’s Extended Warranty and shall include, but is not limited to:
Manufacturer’s Extended Warranty Service may be purchased in conjunction with or separately from functional Areas I, II and III, at any time. Only Master Contractors authorized by the Manufacturer or Distributor of the Hardware may provide Manufacturer’s Warranty Services. Manufacturer’s Warranty Service shall include, but is not limited to:
Any warranty period for equipment and services will not commence until acceptance of the equipment or services by the requesting agency. All defective items must be replaced at no additional cost to the State. If the products were provided without the Installation terms, the contractor is responsible for the installation of the replacement equipment as defined in the PORFP. If the products were provided without installation, the contractor, at its option and at no additional cost to the State, may provide on-site service or next-day drop ship replacements for the Agency to install.
